Important Policies

Shipping:

  • We offer free U.S. Shipping to the continental 48 states for all orders $89+.
  • Shipping is $8.95 flat rate for mat orders less than $89
  • We cannot ship to PO Box or APO addresses at this time.

Our Return & Exchange Policy

We’re here to uncomplicate your life, so we believe in friendly returns. If you’re not happy with your item we offer full refunds and $20 flat-fee return shipping on all products within 90 days of purchase. Any size mat, same flat fee. Click here to start your return

The Deets:

  • Reach out to us within 90 days of purchase.
  • Products must be unused. Play Mats must be returned in their original product packaging.
  • Refunds are credited back to the original form of payment. If it was a gift, it can be exchanged for a House of Noa E-Gift Card.

Want to exchange instead? No problem, and we’ll take care of the shipping fee. Click here to start your exchange

365 Day Warranty

The House of Noa is committed to quality. Defective products are covered under our 365-day limited warranty and can be replaced free of charge. If you believe you have received defective merchandise, immediately discontinue use of the product and contact us for a warranty replacement here

Something else not quite right with your order? Email us at hello@thehouseofnoa.com or fill out this form and we’ll help make it right. 


OTHER IMPORTANT POLICIES

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