Frequently Asked Questions

Black Friday & Cyber Monday: Take 20% off all mats, ottomans, pillows and coffee tables with code BFCM25 starting 11/5 and 25% with code VIP25 starting 11/26. Excludes Final Sale products, Bundles, Play Chairs, Seats (Play Couches), Armrests, Mohair Blankets, and e-gift cards. Offer expires 11:59pm PT on 12/2/25. Discount cannot be combined with other offers or applied to a previous purchase. Offer not redeemable for cash. The House of Noa reserves the right to modify, replace, or cancel the offer at any time.

All orders in the lower 48 states ship UPS Ground, FedEx Home, or FedEx Ground and are expected to arrive within 3-7 days. Given the increase in FedEx orders recently, your order may be delayed by a few additional days. Once your order ships we will send out an update with your tracking number so you can follow your order until it’s delivered. Pre-ordered products will ship on the expected ship date mentioned on the product page.

If you placed an order with multiple items they may ship in separate boxes.

For a limited time only, we're offering free shipping on orders $150+ to the lower 48 states.

We do not offer expedited shipping at this time but are working on ways to do so in the future.

At this time we are only shipping to the US.

We cannot ship to PO Box or APO addresses.

If you are unhappy with your purchase, we accept returns on unopened and unused items and offer refunds minus a 10% restocking fee within 30 days of purchase. Read more about our Return Policy here.

All items marked final sale are not eligible for a return.

Orders that arrive damaged must be reported within 7 days of delivery to be eligible for a replacement. If your item arrived damaged please contact our Customer Care team to file a warranty claim here.

Damaged or defective products are covered under our 365 day limited warranty. If you believe you have received damaged or defective merchandise, please immediately discontinue use of the product and submit a warranty claim here.

This warranty is only valid when products are used for their intended purpose. Damages or defects resulting from the following circumstances are not covered under the warranty-

•Accidents such as staining, soiling, puncturing or cutting
•Damage caused by heavy furniture or equipment
•Damage caused by pets
•Damage caused by improper cleaning methods/materials

Our play mats are made with premium quality, non-toxic EVA foam that is rigorously tested to not only comply with our internal quality and safety requirements, but go above and beyond those required in the US. Visit our product safety page for more information.

View our Assembly + Care Guides for what to do after receiving your play mat.

View our Assembly + Care Guides for how to care for your play mat and keep it looking like new.

View our Assembly + Care Guides for how to put your mat together.

Each Little Nomad play mat is thoughtfully designed to connect seamlessly to grow and change with you and your family. Multiple play mats can be connected to create a different size than what's listed.

Please note, because of the hand-painted nature of our designs, there may be some natural variation in pattern alignment.

Little Nomad Play Mats are suitable for all ages (0+ months).

Follow all warnings and instructions for safe use – see our Product Safety Page for more information.

Most customers anchor the play mat against a wall or with a heavy toy basket. If you prefer to use the mat in the center of the room we do suggest a standard size (4x6, 6x8) non-slip rug pad.

Mats can be placed on low-pile carpet but we do not recommend using them on medium to high pile carpeting.

Our mats are durable enough for daily use and are generally pet friendly. However, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well.

Our mats are non-toxic, however we recommend you contact your veterinarian if your pet ingests any portion of the mat as you would for any object that is considered inedible.

Absolutely! The collection was built for creativity and the possibilities are endless. Our modular design allows you to mix and match different pieces and fabrics to create your ideal seating arrangement. Build the perfect configuration for your space and needs!

We offer two luxurious fabrics:

Textured Linen Weave: A textured linen-like fabric, available in over 20 colors and patterns like stripes, florals, and checks.

Boucle: A soft, cozy fabric, available in 7 solid colors.

More coming soon!

Yes, this is a must for everything we do. All fabrics are removable and machine-washable, making it easy to keep your pieces looking fresh. Plus, Ottomans come with waterproof liners and you have the option to add a waterproof liner to the Seat and Armrests to protect the foam and simplify assembly.

For more information on how to care for your Soft Furniture, visit our Assembly + Care Guides.

Yes, our furniture is designed for kids first! It’s soft yet sturdy enough for young children, with no sharp edges or hard surfaces. The foam is cushioned for comfort and safety, and the pieces are lightweight for easy rearranging and fort-ability. 

The furniture is designed to be soft and comfy for kids, yet strong enough for older children and even adults to lounge on. It’s built to withstand daily use, whether it's playtime or relaxation. Please note, the backrests and armrest do not attach to the base (we’re working on a solution for this!) and caution should be taken when leaning on back or armrests. 

Definitely. While it’s primarily designed for children, the modular setup is spacious and sturdy enough for adults to enjoy, making it perfect for family spaces.

Easy. Assemble your pieces in a few simple steps. Once you receive and unpack the foam, allow it to expand for 24-48hrs. Once expanded, zip the fabric onto the foam pieces and enjoy. We recommend using our waterproof liners for extra protection (these come included with all Ottomans and Coffee Tables), but also for added slip to make assembling easier.

See full assembly instructions here.

No. Our soft furniture is not to be used as a mattress or for sleep.

The Nama Standing Mat is made of high density foam with printed top fabric.

View our Care Guides for how to care for your standing mat and keep it looking like new.

If you find your mat moving on slick flooring, you can affix additional rug gripper stickers that are placed in each corner. These can be found online or at many local home-goods stores.

The Nama Standing Mat is not recommended for use in bathrooms or wet environments and should not be stepped on with wet feet as the surface of the mat may be slippery when your feet are wet.

Shoes with a flat bottom are best. Do not wear high-heeled shoes as the sharp heels can damage the surface.

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well. 

Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Our Tumbling Mats are made of non-toxic foam and vegan faux leather fabric cover with PU coating.

Our tumbling mats are suitable for all ages (0+ months).

As crawling turns to running, your play area needs change. We designed our Tumbling Mats to be a soft space for your family for years to come.

View our Care Guides for how to care for your tumbling mat and keep it looking like new.

Yes! We designed these mats with big moves in mind. Each one features a sturdy foam base layer topped with soft memory foam, providing the perfect amount of squish for stumbles, tumbles or mid-day siestas.

We do not recommend using our tumbling mats outdoors. Direct sun exposure should be avoided.

Not at all! From the living room, to their bedroom and back again - the portable design makes moving the mat between rooms effortless. Plus, we know space is precious, so each mat folds up compactly, tucking away under a bed or in a closet when not in use.

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well.

Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Our bath mats are made of 100% hand tufted cotton with a latex coated backing, with the exception of the Checks Bath Mat which is reversible 100% hand woven cotton on both sides.

The liner is memory foam with 100% terry cotton front and TPE coated polyester mesh fabric backing.

Due to the hand woven nature of our bath mats, some shedding could happen.

Our Checks Mat is reversible!

All of our bath mats are machine washable! View our Care Guide for how to care for your bath mat and keep it looking like new.

We do not currently offer color swatches or samples.

We do not offer custom mat orders.

We do not offer single tiles for purchase. Our Play Mats are sold in packs of 6 or 8 tiles, so depending on the size you are creating or replacing, you may have tiles left over.

If you believe you have received defective merchandise, immediately discontinue use of the product and contact our Customer Care team at hello@thehouseofnoa.com for further assistance.

As our company has grown, we’ve been receiving more and more inquiries into collaborations. In order for us to better assist with these requests, please send an email to influencer@thehouseofnoa.com for further assistance. We will be in touch!

When an item goes on sale, discounts are not applicable to past orders.

Sign up for e-mails, SMS, and follow us on socials to be the first to know when items are back in-stock or reach out to us at hello@thehouseofnoa.com.

Our goal is to fulfill orders quickly, so we can not guarantee we will be able to make the requested change to your order after it has been placed. That said, please email us at hello@thehouseofnoa.com and we’ll see what we can do!

Yes! You can find House of Noa on ShareASale, or you can reach out to us directly at affiliate@thehouseofnoa.com.

Sign up to receive House of Noa emails to get 10% off your first order, and be the first to know about sales, new products, and other promotions throughout the year.