Our Return & Exchange Policy
We’re here to uncomplicate your life, so we believe in friendly returns. If you’re not happy with your item we offer full refunds and $20 flat-fee return shipping on all products within 90 days of purchase. Any size mat, same flat fee. Click here to start your return.
- Reach out to us within 90 days of purchase.
- Products must be unused. Play Mats must be returned in their original product packaging.
- We do not accept partial returns on bundled products.
- Refunds are credited back to the original form of payment. If it was a gift, it can be exchanged for a House of Noa E-Gift Card.
Want to exchange instead? No problem, and we’ll take care of the shipping fee. Click here to start your exchange.
365 Day Warranty
The House of Noa is committed to quality. Defective products are covered under our 365-day limited warranty and can be replaced free of charge. If you believe you have received defective merchandise, immediately discontinue use of the product and contact us for a warranty replacement here.
Something else not quite right with your order? Email us at firstname.lastname@example.org or fill out this form and we’ll help make it right.