Return Policy

Our Return Policy

If you’re not happy with your item we offer full refunds on unopened and unused items (minus a $30 return shipping/restocking fee per order) within 30 days of purchase. To start a return, please email our customer care team at hello@thehouseofnoa.com.

The Deets:

• Reach out to us within 30 days of purchase.
• Products must be unused.
• Play Mats + Soft Furniture must be unopened and returned in their original product packaging.
• We cannot accept Soft Furniture foam if it has been removed from its original vacuum sealed packaging.
• Customers are responsible for the return shipping cost. Return fees are $30 per order.
• Throw Pillows and Highchair Mats can be returned at no cost.
• We do not accept partial returns on bundled products.
• Merchandise received damaged must be reported to our Customer Care team within 7 days of receiving the damaged item to be eligible for a replacement. If you received a damaged item please contact our customer care team to file a warranty claim here.
• All sale items are final sale.
• Refunds are credited back to the original form of payment. If it was a gift, it can be exchanged for a House of Noa E-Gift Card.

365 Day Warranty

House of Noa is committed to quality. We are proud to provide a 365 day limited warranty on defective products. Read more about our Warranty Policy here.