Return Policy

Our Return Policy

If you’re not happy with your item we offer full refunds on unopened and unused items (minus a $30 return shipping/restocking fee per order) within 30 days of purchase. To start a return, please email our customer care team at

The Deets:

  • Reach out to us within 30 days of purchase.
  • Products must be unused. Play Mats must be returned in their original product packaging.
  • Customers are responsible for the return shipping cost. Return fees are $30 per order.
  • Anywhere Mat products can be returned at no cost.
  • We do not accept partial returns on bundled products.
  • Merchandise received damaged must be reported to our Customer Care team within 7 days of receiving the damaged item to be eligible for a replacement. If you received a damaged item please contact our customer care team to file a warranty claim here.
  • All sale items are final sale.
  • Refunds are credited back to the original form of payment. If it was a gift, it can be exchanged for a House of Noa E-Gift Card.

365 Day Warranty

House of Noa is committed to quality. We are proud to provide a 365 day limited warranty on defective products. Read more about our Warranty Policy here.