If you believe you have received a damaged or defective product, immediately discontinue use and contact us. We will make every reasonable effort to assist with replacement or return.

Please email the following information to hello@thehouseofnoa.com

  1. Description of issue & number of tiles affected
  2. Original order #
  3. Confirmation on whether your mailing address is the same since initial shipment
  4. Photo of the described issue (7MB limit)
Warranty inquiries are handled on an individual basis. Policy on damaged or defective items is subject to change.