FAQs

Frequently Asked Questions

Defective products are covered under our 365-day limited warranty and can be replaced free of charge. If you believe you have received defective merchandise, immediately discontinue use of the product and contact us for a warranty replacement here

We offer full refunds and $20 flat-fee return shipping on all products (excluding final sale) within 90 days of purchase. Read more about our Returns & Exchange Policy here.

Sign up to receive House of Noa emails to get 10% off your first order, and be the first to know about sales, new products, and other promotions throughout the year.

We do not offer single tiles available for purchase. However, we always here to help! Contact us at hello@thehouseofnoa.comto see what we can do. 

If you believe you have received defective merchandise, immediately discontinue use of the product and contact us for a warranty replacement here

If you placed an order with multiple items they may ship in separate boxes. You will receive shipping information as each item ships.

Shipping

All orders in the lower 48 states ship FedEx Home or Ground and are expected to arrive within 3-7 days. Given the increase in FedEx orders recently, your order may be delayed by a few additional days. Once your order ships we will send out an update with your tracking number so you can follow your order until it’s delivered. Pre-ordered products will ship on the expected ship date mentioned on the product page.

Your order may ship in multiple packages. You will receive shipping and tracking information as your order is fulfilled.

We do not offer expedited shipping at this time but are working on ways to do so in the future.

At this time we are only shipping to the US.

We offer free shipping on all orders $89+ to the lower 48 States! Orders under $89 are a flat rate of $8.95 to the lower 48 states. Orders to Alaska, Hawaii and Puerto Rico include additional shipping fees.

We cannot ship to PO Box or APO addresses.

Returns and Exchanges

We offer full refunds and $20 flat-fee return shipping on all products within 90 days of purchase. Read more about our Returns & Exchange Policy here.

Defective products are covered under our 365-day limited warranty and can be replaced free of charge. If you believe you have received defective merchandise, immediately discontinue use of the product and contact us for a warranty replacement here

Little Nomad Play Mat

The Little Nomad Play Mat is made of premium quality, non-toxic EVA foam.

Clean your Little Nomad Play Mat before first use. To clean your mat, use all-purpose cleaner or mild dish soap and water and allow it to dry completely. Wipe up any spills with a dry cloth. Do not clean with a power vacuum or corrosive or abrasive cleaners as these may damage the product.

Yes - each Little Nomad play mat is thoughtfully designed to connect seamlessly to grow and change with you and your family. For more information, see our Assembly Instructions here.

Little Nomad Play Mats are suitable for All Ages - 0 Months+

WARNING: Never leave a child unattended. Always use with adult supervision. Before each use, inspect the product. Throw away at the first sign of damage or weakness.

Most customers anchor the play mat against a wall or with a heavy toy basket. If you prefer to use the mat in the center of the room we do suggest a standard size (4x6, 6x8) non-slip rug pad.

Mats can be placed on low-pile carpet but we do not recommend using them on medium to high pile carpeting.

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well. 

Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Nama Standing Mat

The Nama Standing Mat is made of high density foam with printed top fabric.

To clean your Nama Standing Mat, use all-purpose cleaner or mild dish soap and water and make sure to dry completely. Do not clean with a power vacuum or corrosive or abrasive cleaners as these may damage the product.

The bottom surface is non-slip, but if you find your mat moving on slick flooring, you can affix additional rug grip pads that can be found online or at many local home-goods stores.

The Nama Standing Mat is not recommended for use in bathrooms or wet environments and should not be stepped on with wet feet as the surface of the mat may be slippery when your feet are wet.

Shoes with a flat bottom are best. Do not wear high-heeled shoes as the sharp heels can damage the surface.

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well. 

Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Everly Fabric

Highchair Mat • Portable Mat • Place Mats • Table Mat • Changing Mats

Products made with our Everly fabric premium quality, non-toxic 100% vegan leather fabric.

To clean Everly fabric, use all-purpose cleaner or mild dish soap and water and make sure to dry completely. Wipe up spills with a dry cloth. Do not use corrosive or abrasive cleaners as they will damage the mat.

Everly mats are suitable for All Ages - 0 Months+

WARNING: Never leave child unattended. Always use with adult supervision. Before each use, inspect the product. Throw away at the first sign of damage or weakness.

Yes, Place Mats meet or exceed ASTM standards for children’s products, food contact safety testing, and are CA Prop 65 compliant.

Luv Rug

The Luv Rug’s top layer is flat-weave, chenille textured polyester and the backing is a non-woven polyester with PVC dots and nylon looping.

To spot clean the surface of your Luv Rug, you can use a sponge or cloth with mild soap or a fabric stain remover. Do not use harsh chemicals such as bleach.

Luxe Yoga Mat

The Luxe Yoga Mat is made of premium quality TPE foam with recycled cork granules.

To clean your Luxe Yoga Mat, spot clean with a damp cloth using cold water and mild detergent. Wipe moisture with a dry cloth and dry flat. Do not use harsh chemicals such as bleach. Do not soak or submerge in water.

Yoga Mat

The Yoga Mats are made of premium quality OEKO Tex Certified PVC foam.

To clean your Yoga Mat, spot clean with a damp cloth using cold water and mild detergent. Wipe moisture with a dry cloth and dry flat. Do not use harsh chemicals such as bleach.

General

We do not currently offer color swatches or samples.

We do not offer single tiles available for purchase. However, we always here to help! Contact us at hello@thehouseofnoa.com to see what we can do. 

If you believe you have received defective merchandise, immediately discontinue use of the product and contact us for a warranty replacement here

We do not offer customer mat orders.

Sign up for e-mails to be the first to know when items are back in-stock or reach out to us at hello@thehouseofnoa.com.

Yes! You can find House of Noa on ShareASale, or you can reach out to us directly at affiliate@thehouseofnoa.com.

As our company has grown, we’ve been receiving more and more inquires into collaborations. In order for us to better assist with these requests, please send an email to hello@thehouseofnoa.comwith your name, email, Instagram (or other) handle or blog, and products you're interested in. We will be in touch!